Who we are
Owlnit Assist provides software that lets businesses ("sellers") connect their WhatsApp Business accounts, list products and use an AI assistant to talk to their customers.
Data we collect
- Seller accounts: name, email, phone, store details and billing information.
- WhatsApp Business: account and phone number identifiers, access tokens granted through Meta's signup, message templates and quality information.
- Conversations: messages, media and contact details that customers send to a seller's number, and the replies sent back.
- Orders: cart contents, delivery address and contact details from checkout pages.
- Technical: IP address, browser and usage logs, for security and reliability.
How we use it
- To send and receive WhatsApp messages for the seller through the WhatsApp Business Platform.
- To generate AI replies about the seller's own products, orders and policies. Conversation text goes to the AI provider the platform uses (such as Anthropic or Google) only to produce the reply.
- To create orders, send order updates and show sellers their conversations and reports.
- To keep the service secure, prevent abuse and meet legal obligations.
Roles
For customer conversations and orders, the seller is the controller and Owlnit Assist processes data on the seller's instructions. For seller account data, Owlnit Assist is the controller.
Sharing
We share data only with providers needed to run the service (Meta for WhatsApp, AI providers for replies, hosting and email providers) or when the law requires it. We do not sell personal data.
Retention
Conversation and order data is kept while the seller's account is active, or until the seller deletes it. Security logs are kept for a limited time.
Your rights
You can ask to access, correct or delete your data. Customers of a seller should contact that seller first; we will help the seller respond. See our data deletion page.
Contact
Email support@example.com.